Customer Satisfaction & CX

The path from brand perception to the purchase decision to the final purchase is long - and sometimes rocky. We support you in understanding your customers' experiences and optimising them to meet their needs.

Whether in the cosmetics, food or pharmaceutical industry: by analysing the customer journey or patient journey, we identify the needs of your target group, develop personalised approaches and jointly implement improvements in customer satisfaction.

Our quality standards

Top image and ISO standard certified

In the 2021/2022 image study by, we took first place in the categories of quality, methodological expertise and consulting expertise.

We are certified according to ISO standard 20252:2019 - the most comprehensive and important international standard for market research.