Whitepaper

Shorter Customer Journeys: How AI reshapes purchase decisions

Generative AI is changing when and how purchase decisions are made. Customer journeys are becoming shorter, with decisions made more quickly – often before marketing, sales, or product teams engage with potential customers.

This whitepaper explains how ChatGPT & Co. prioritize products, why visibility in AI recommendations is becoming a key competitive factor, and how brand image influences AI-driven decisions.

Who is it for?

Marketing & sales leaders · Product managers · Brand managers

Key takeaways:

  • How AI shortens decision paths
  • Why visibility in AI recommendations determines relevance
  • How strong brands gain trust in AI-driven choices

Get the whitepaper for free

Simply fill out the contact form and we will provide you with the study free of charge.  

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Do you have any questions?

I will be happy to advise you.

Julia Eymann

Senior Research Manager