At GIM direct, everything revolves around effective communication and interactive customer dialogue. As leading experts in the field of customer feedback, we position ourselves not as a sales or marketing organisation, but as a bridge between companies and their customers.
We have made it our mission to enter into dialogue with your customers, to capture their expectations and experiences, and to gain valuable insights for you.
Customer experience management: Your path to success
GIM direct is based on three pillars: customer feedback management, customer experience management and customer satisfaction management.
1) Customer experience management: we offer you unique insights, both globally and locally. Our expertise enables us to offer customised solutions for a wide range of markets.
2) Touchpoint and customer journey analysis: we analyse every touchpoint between your company and its customers to create an optimal brand experience. Our detailed analyses reveal how you can best reach and retain your customers.
3) Predictive big data integration: our predictive data integration serves as your early warning system. We combine market research with technical expertise to recognise trends and make informed decisions.
4) Social media reputation: we systematically record and evaluate opinions in social media to obtain a comprehensive picture of your brand reputation.
5) Customer segmentation: our strategies are designed to effectively target specific customer segments. This enables a targeted marketing strategy that is tailored to your brand positioning and the needs of your customers.
About GIM direct
At GIM direct, we combine cutting-edge scientific methods with the latest information technologies to make personal and transaction data usable for your company. Our goal: to optimise your direct and effective interaction with customers.
Customised advice and services: Our focus is on providing services specifically designed for your organisation's direct customer contact. We understand that every interaction is unique and offer customised solutions to optimise it.
In-depth analyses for strategic decisions: In addition to assisting with direct customer interactions, we provide comprehensive, generalised analyses. These offer added value through insights that enable you not only to implement individual interactions appropriately, but also to make strategic decisions for the future of your company.
Your benefit from our expertise: with GIM direct, you not only receive consulting and services at the highest level. You also gain a reliable partner who helps you to take your relationships with your customers to a new level and to sharpen your business strategy based on data.
GIM direct experts
We will gladly advise you.
Natalia Seibert
Director Customer Experience
Dr. Kathrin Grünen
Senior Consultant